SHIPPING POLICY

CHW ships throughout Canada and the United States.

Order Processing

In-stock retail orders are generally processed within a few business days.

Processing times may be longer during peak hockey season, holidays, tournaments, major product launches, promotional periods, or unusually high order volumes.

Custom products follow the production timeline agreed upon for that project.

Custom Orders

CHW Signature Series and other custom products generally require approximately 3 to 4 weeks after final artwork approval before completion.

Production timelines may vary depending on quantity, artwork, custom scents, wax colours, materials, packaging, production scheduling, and seasonal demand.

Customers with a specific event or required in-hand date should provide that date as early as possible so CHW can work backwards from the requested delivery window.

Shipping Rates

Shipping charges are calculated based on the order, destination, service level, weight, dimensions, and any applicable promotional or wholesale shipping program.

Free-shipping promotions may be subject to minimum purchase requirements, geographic restrictions, or other conditions.

Delivery Estimates

Carrier delivery dates and transit times are estimates and are not guaranteed by CHW unless expressly stated otherwise.

Once a shipment has been transferred to a carrier, delays may occur because of weather, transportation interruptions, mechanical issues, customs, operational delays, natural events, or other circumstances outside CHW’s direct control.

If a shipment is delayed, CHW will make reasonable efforts to assist with tracking, escalation, and available carrier remedies.

Lost or Damaged Shipments

If a shipment appears to be lost, damaged, or significantly delayed, please contact CHW as soon as possible.

Where appropriate, CHW may open a formal claim with the shipping carrier.

Carrier investigations and claims may require photographs, packaging, documentation, proof of value, or other information and may take time to resolve.

Any refund, credit, replacement, or other resolution will depend on the circumstances of the shipment, the carrier investigation, available insurance or coverage, and applicable consumer rights.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address results in a return, redirection, additional carrier charge, or reshipment, the customer may be responsible for the additional cost.

International and Cross-Border Orders

Orders crossing an international border may be subject to customs processing, duties, taxes, brokerage charges, import requirements, or other governmental fees.

Unless expressly included at checkout or in a written quotation, these charges are the responsibility of the recipient.

Packaging

CHW continually updates and improves its retail and shipping packaging.

Our shelf-ready rip-and-fold display cases are currently delayed and we do not have a confirmed arrival date.

Until available, orders may ship securely in corrugated cartons or other appropriate protective packaging.

Where applicable, shelf-ready display packaging may be made available separately once inventory becomes available.

We apologize for the inconvenience and appreciate your patience.