Refund policy
Return and Refund Policy
We want you to be happy with your CHW order.
Standard retail products may be returned within 30 days of delivery, provided they are unused, unopened, and in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly by CHW. Original shipping charges are non-refundable.
Because they are produced specifically for the customer, custom products are final sale. This includes CHW Signature Series tins, team and tournament products, custom scents, personalized products, fundraiser products, and other made-to-order items.
Wholesale and B2B orders are also final sale unless there is a confirmed product defect, shipping error, or other issue caused by CHW.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number along with photos of the product and packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, refund, store credit, or other solution.
Approved refunds will be returned to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
For return or refund questions, please contact us at: